![]() Knowledge Base article 12141 for instructions on contacting Logitech Technical Support. If the above solutions do not resolve your problem, consult If no other 27MHz wireless devices are located in range, encryption can safely be disabled. NOTE: Disabling the encryption may allow your keystrokes to be intercepted by other wireless devices. Your keyboard should now be connected and fully functional, but encryption is disabled. Macintosh will look slightly different, but the instructions are the same for keyboard or. These switches generally lie at the edge or top of the keyboard. Not all, but most of the wireless keyboards these days include a separate switch to power it on or off. ![]() NOTE: These instructions use Windows screenshots for a keyboard. Let’s go through this detailed guide to troubleshoot when your keyboard is not connecting. Type C:Program FilesLogitechSetPointPConnectUtility.exe and press Enter. Connect your Logitech keyboard or mouse with the Unifying receiver Connecting a Unifying-ready device to a Unifying receiver Connecting a second Unifying device to a Unifying receiver Pairing multiple devices to a Unifying receiver Use a different USB receiver with my Unifying product Change connection type from Unifying to Bluetooth or. Press the Windows key with the up arrow to Run. This will return you to the window shown in Step 5 above.Ĭlose the window by pressing the X in the upper right-hand corner. Windows: Start > Programs > Logitech > Unifying > Logitech Unifying Software Macintosh: Application / Utilities / Logitech Unifying Software At the bottom of the Welcome screen, click Next. Download the correct version of the Logitech SetPoint mouse and keyboard software from the M185 Downloads Page. Press the Escape (ESC) key instead of entering code in Step Three of the SEW. If you experience frequent keyboard synchronization errors, you can disable the keyboard encryption. Your keyboard synchronization has been restored. Make sure to use the numbers you see- not those displayed in this article. NOTE: The figures shown here are only an example. Enter the digits in the fields directly beneath them as shown below. Step Three of the SEW will require you to enter a series of figures displayed below. Press the red connect button on the bottom of your keyboard: ![]() Hold down the CTRL + ALT + F12 keys simultaneously: NOTE: If you do not have SetPoint installed, you can download it from the MK300 Downloads Page.Ĭlick on My Keyboard tab at the top and select the MK300 keyboard from the Select Keyboard drop-down menu.Ĭlick on the Keyboard Connection tab at the left side:Ĭlick the Secure button to open the Secure Encryption Wizard (SEW). Launch SetPoint (Start > Programs > Logitech > Mouse and Keyboard > Mouse and Keyboard Settings). To re-encrypt your MK300, do the following: To resolve it, you will need to re-encrypt your keyboard. This is usually due to a keyboard encryption problem.
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